1. How does it work?
Who am I placing my order with?
When you make a purchase through the NoritaKids Shop, you are placing the order with NoritaKids Brand Retail.
Please note that the NoritaKids shop is intended for consumers to purchase items for personal use, not for resale or commercial use.
Can I make a purchase through the NoritaKids Shop if I am under 18 years or do not possess full legal capacity?
No, we do not sell products through the NoritaKids Shop for purchase by children. If you are under 18 years or do not possess full legal capacity, you may only use the NoritaKids Shop website under supervision and with the consent of your parent or guardian.
How do I place my order in the online NoritaKids Shop?
You can select products and add them to a virtual shopping bag via the button “Add to cart”.
When am I entering into a binding agreement?
When you order through the NoritaKids shop, you will have the opportunity to review, correct and delete your data before you place the order. By clicking on the button “Place order”, or otherwise confirming your order, you are making a binding offer to purchase the products you have added to the virtual shopping bag.
Once you have ordered your products from the NoritaKids shop, we will send you an automatic confirmation of receipt. This does not mean that the order has been accepted.
When you place your order with us, you are making an offer to buy, which is accepted by us when you receive a shipping confirmation email confirming the details of the ordered products, your online payment and delivery. It is, therefore, essential that you submit an accurate email address when placing your order.
Can I refuse to agree to the Terms and Conditions and still make a purchase?
No, you will only be able to place an order if you agree to these Terms and Conditions. In order to place an order through the NoritaKids Shop, you must agree to these Terms and Conditions by clicking the box “I agree to the Terms and Conditions”.
What if the ordered products are not in stock?
We cannot guarantee that all the ordered products are available in our inventory at all times.
We may make partial deliveries of products included in the same order if the products can be used separately. We will bear any additional shipping costs in such circumstances, and you will not be charged any extra costs due to partial deliveries.
We will inform you as quickly as possible if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your offer.
Should I save a copy of the documents relating to my order?
Yes, we encourage you to print or save a copy of these Terms and Conditions, your online payment information and shipping confirmation email, in case you need to contact us with any questions about your order.
If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it.
How do you process my personal data?
You can find details regarding storage, review and updates of your personal data in our Privacy Policy.
2. How do you process my personal data?
Unless otherwise explicitly opted into by you elsewhere (e.g. a cookie consent or newsletter sign-up), we only collect, use, store and share the following data from you in connection with your order on NoritaKids.com:
- Your name, delivery address, billing address and contact details like your phone number and email address
- Your payment details, as appropriate, and we will share those with your chosen payment provider as well as our payment processing partner.
We will use, store and share your personal information in accordance with our Privacy Policy and will in regards to your order, use and share the personal information provided by you to:
- Fulfill and manage your order, including sharing your personal information with our trusted 3rd parties providing us with warehousing, packing, shipping and delivery services, fraud detection and prevention services and debt collection services
- Provide you with support via customer service
- Store your personal information with our trusted cloud storage partners
- Send you a post purchase survey via email including sharing your personal information with our trusted 3rd parties providing us with research and survey services
Please note that for the purpose of performing and delivering fraud detection and prevention services to us, our partner uses automated decision making in processing your personal information. You can request a manual review of the accuracy of an automated decision if you are unhappy with it.
You can find details regarding data collection, use, storage, retention, deletion, automated decision making processes, who we share your data with and when, data review and updates of your personal data in our Privacy Policy.
3. How should I understand the prices on NoritaKids Shop?
Are delivery costs included in the prices?
You will receive free shipping only for orders above 300DKK or 40€. For orders below said amount, delivery costs are not included in the prices and will be added to your orders. The delivery costs are shown in the virtual shopping bag and in the order review, so you can see the costs before placing the order.
What if the website shows a wrong price?
We do our best to ensure that all prices on our website are accurate. However, errors can sometimes occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or you do not reconfirm the order, the order will be cancelled.
4. How do I pay?
Which credit cards can I use?
You can use the following credit cards to pay for products from the NoritaKids Shop: Visa, MasterCard, Dankort and American Express.
What is the process when I use my credit card in the NoritaKids Shop?
When you use your credit card, the card will be pre-authorized for payment at the time of ordering. As part of this authorization process, your bank may place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your bank. Check with your payment card provider for additional details.
When will NoritaKids charge my credit card?
NoritaKids will charge the amount for the items when they have been shipped.
Can I pay by invoice or check?
No, NoritaKids.com does not accept checks, money orders or purchase orders.
5. How are my orders delivered?
When can I expect to receive my orders?
Delivery times vary and depend on the delivery address for your order. In general, you may expect to receive your order within 10 business days. For further details and an estimated date of delivery, please see the GLS track and trace site. You may also see the estimated delivery time in your virtual shopping bag.
Will I be charged for delivery costs?
You will not be charged for delivery costs when you buy above 40€ or 300DKK. If your order is below said amount, delivery costs will be added to the final price. Shipping costs vary depending on the value or your order and the delivery address/country. You can see the delivery costs in your virtual shopping bag and in the order review.
What if my orders are delayed?
We make every possible effort to deliver products within the estimated timescales as indicated in your virtual shopping bag and order review. However, delays can sometimes happen due to unforeseen events beyond our control.
If your order is delayed, you will be informed of this as quickly as possible.
You agree to let us deliver within an additional period of time appropriate to the circumstances. If we fail to deliver the products within that additional period of time, you are entitled to cancel your order. In such cases, you will, of course, not be charged for any unshipped products. If you want to cancel your orders, please contact our Customer Service.
What if the products are damaged during transport?
If your products are damaged during transport, we will be responsible for such damages.
‘During transport’ refers to the period during transport until you or someone appointed by you, other than the carrier, has taken physical possession of the products.
If you choose to return the products (regardless of the situation), you will be responsible for damage to the products caused during return transport.
6. What should I do if I am not satisfied with my order and/or my experience with the NoritKids Shop?
What should I do if I am not satisfied with my order?
If for any reason you are not entirely satisfied with an order, please contact Customer Service by email at hello@noritakids.com. Our Customer Service will work with you to try to find the best solution to make you satisfied with your order from the NoritaKids shop.
How may I return a product?
You may return NoritaKids products under the terms of our return policy. If you are not 100% satisfied with your purchase, we are here to help!
You can return your product for store credit, a different product, or a refund within 30 days of purchase. Any product you return must be unused, in the same condition you received it and in the original packaging.
In case of a refund, we’ll refund the full cost of the item minus shipping costs. Once we receive your item, we will inspect it and notify you that we received the return iem. You will receive the credit within a certain amount of time. Please note that you are responsible to pay for your return shipping fees. Shiping costs are not refundable.
If you have any questions on how to return your item to us, contact us at hello@noritakids.com
7. Are there any other things I should know about?
What can I expect from the images of the products I see on the website?
The images of the products on our website are for illustrative purposes only. We try hard to portray the items on our website accurately, however slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependent on the calibration and settings of individual screens. Attention to detail is very important to us. Still, typing errors can happen. In such cases, we’ll correct the error and follow the correct information.
Can I use any product I buy on the website for commercial purposes?
No, products sold through the NoritaKids shop are for use by consumers only and must not be used for commercial purposes such as promotional campaigns, marketing or public relations. In addition, you may not associate any NoritaKids product or part thereof with any other company’s name or logo.
What if parts of these Terms and Conditions are deemed unlawful or invalid?
Should any part of these Terms and Conditions be deemed unlawful and/or invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Terms and Conditions.
Contact us
The NoritaKids team
is here to help you!
Our Mission
To share beautiful and fun sustainable wooden toys that develop kids intelligence and inspire their creativity